The Northtowne Properties In-House Maintenance Advantage

Last month we listed the Top Amenities for an Apartment in Southeast Manitoba, and a key feature was the peace of mind of knowing that if something goes wrong, help is readily available. At Northtowne Properties, we believe that responsive and reliable maintenance is paramount, and it's where the true "Northtowne Difference" shines.

Why In-House Maintenance Matters

Unlike many property management companies that rely solely on external contractors, we pride ourselves on having our very own in-house maintenance team. This unique approach offers significant advantages for our residents:

• Quicker Response Times: Our dedicated professionals are already part of the Northtowne family. This means they are often more readily available and can respond to your maintenance inquiries faster than an outsourced team.
• Familiarity with Your Building: Our in-house team becomes intimately familiar with the specific systems of each Northtowne property, whether it's Mackinley Towns in Winnipeg or Bellemore Banks in Ste. Anne. This familiarity often leads to more efficient and accurate problem-solving.
• Consistent Quality: Because our team works directly for Northtowne Properties, we maintain strict control over the quality of work. You can expect a consistent standard of excellence in every repair and service request.
• Accountability: Our team is directly accountable to Northtowne Properties and, more importantly, to you, our valued resident.

Your Seamless Maintenance Experience: Easy and Transparent

We've invested in a modern, user-friendly system to ensure that submitting and tracking maintenance requests is as effortless as possible. No more playing phone tag or wondering about the status of your repair!

Need Something Done? Here's How:

The Resident Center Portal: For all non-emergency maintenance inquiries, simply visit the maintenance section of our website. You'll find a clear button that brings you directly to The Maintenance Portal This is your dedicated online portal where you can:

• Create Your Account: If you haven't already, you'll create your own secure resident account.
• Fill Out Maintenance Requests: Clearly describe the issue you're experiencing. Providing details can help our team understand the problem quickly.
• Track Your Task: Once submitted, your request goes directly to our in-house maintenance team. They will update your task accordingly within the portal, allowing you to track its progress from submission to completion.

All maintenance inquiries submitted are addressed within three business days. We understand that your comfort is a priority, and we strive to resolve issues efficiently.

Emergency Contact: When Time is Critical

While our standard inquiries are handled within two business days, we know some concerns simply cannot wait.

For Emergencies Only: If your concern is an emergency – meaning it poses an immediate risk to safety, health, or significant property damage, and cannot wait two business days – please call the provided emergency number for immediate assistance. This ensures that critical situations receive prompt attention.

At Northtowne Properties, peace of mind isn't just a promise; it's built into our service. Our dedicated in-house maintenance team, combined with our convenient app, ensures that your home stays in top shape, allowing you to fully enjoy your experience in any of our properties in Winnipeg, Lorette, and Ste. Anne.